Handmadelight
Return Policy
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Overview
At Handmadelight, we strive to create custom 3D printed figurines that meet your expectations. Due to the custom nature of our products, returns are handled on a case-by-case basis.
Return Timeframe
Returns must be requested within 14 days of delivery for standard products. For custom products, returns are evaluated on a case-by-case basis and must be requested within 7 days of delivery. The return request must be approved by us before you ship the item back.
Return Conditions
To be eligible for a return, items must meet the following conditions:
- Items must be in their original condition, unused, and unmodified
- Items should be returned in original packaging when possible
- You must provide proof of purchase or order number
- For damaged items, photos documenting the damage must be provided
- Return must be approved by us before shipping
Return Shipping Costs
Return shipping costs are handled as follows:
- For defective or damaged items, we cover return shipping costs
- If the return is due to customer error or change of mind, the customer is responsible for return shipping
- For custom products, return shipping costs are determined on a case-by-case basis
- Return shipping costs may be deducted from refunds when applicable
Return Process
To initiate a return, please follow these steps:
- Contact us at inquiryY3mxs9K1m or through our contact page with your order number
- Provide details about the reason for return and any relevant photos
- Wait for our approval and return authorization
- Ship the item back using the provided return address and tracking information
- Once we receive and inspect the item, we will process your refund or replacement
Non-Returnable Items
The following items are generally not eligible for return:
- Custom products that have been approved and are in production
- Items that have been personalized or customized per your specifications
- Items damaged due to misuse, accidents, or modifications by the customer
- Items marked as final sale or non-returnable at the time of purchase
- Digital products or downloadable content
General Legal Requirements
This return policy complies with applicable consumer protection laws:
- We respect your statutory consumer rights, including the right to return defective products
- For distance selling transactions, you may have additional rights under local laws
- Products are covered by applicable warranties as specified at the time of purchase
- We comply with all applicable legal obligations regarding returns and refunds
Custom Products
Since all figurines are custom-made based on your specifications and approved designs, standard return policies may not apply. We work closely with you throughout the design and approval process to ensure satisfaction before production begins.
Defective or Damaged Products
If you receive a product that is defective or damaged during shipping:
- Contact us within 7 days of delivery
- Provide photos of the defect or damage
- We will work with you to provide a replacement or repair
- Return shipping costs will be covered by Handmadelight
Order Cancellation Policy
Order cancellations are handled as follows:
- Cancellations before production begins may be eligible for a full refund minus processing fees
- Cancellations after model approval may result in partial refund based on work completed
- Cancellations during production may not be eligible for refund
- Cancellation requests must be submitted in writing via email or contact form
- Cancellation requests are processed within 2-3 business days
Refund Procedure
Refund processing follows this procedure:
- Submit a refund request with order details and reason for refund
- We review the request and inspect returned items if applicable
- Upon approval, refund is processed to the original payment method
- Refunds are processed within 10-14 business days after approval
- Refunds will be issued to the original payment method used for purchase
- Partial refunds may apply based on work completed, materials used, or item condition
- You will receive email notification once the refund has been processed
Contact Us
For return requests or questions about this policy, please contact us at inquiryY3mxs9K1m or visit our contact page. We're here to help resolve any issues.